Water Alerts
Water Alerts (5/4/26 11:53 am) A water outage is currently affecting the Peeples Valley Road area. Our teams are working to resolve this as diligently and quickly as possible. We apologize for any inconvenience.
To report an outage call 770-387-5170
Ongoing Construction
Ongoing Construction As construction on our Customer Service Center nears completion, the lobby will be temporarily closed to the public out of an abundance of caution and for the safety of our customers and staff.
To help reduce any inconvenience, we’ve expanded our service options:
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A new drop box has been installed in the right lane of the drive-through
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Payments can be made over the phone
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Online payments are available anytime through our website
Thank you for your understanding while we finish these upgrades. We look forward to welcoming you back into the lobby soon!
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Now’s a great time to sign up for our Online Customer Portal!
Now’s a great time to sign up for our Online Customer Portal!You can easily:
Make payments
Submit move-in/move-out requests
And more — all from the comfort of your home
Make paymentsWe appreciate your patience and understanding as we work to improve our facilities.
Online Customer Portal
- View and pay your bill online
- Enroll in AutoPay
- Enroll in paperless billing
- Stop or start services
- And more...
Please note: We are not an approved payment vendor at Walmart, so water bill payments cannot be made there. Customers may pay online through the customer portal, Phone IVR system, or in person at our office.
We also do not accept Senior Health Care Cards as a form of payment.
Level 1 Drought Response Declaration – Bartow County
The Georgia Environmental Protection Division (EPD) has announced a State-wide Level 1 Drought Response due to ongoing dry conditions across Georgia.
As directed by the Drought Management Rule, this Level 1 Drought Response requires all public water systems—including those serving Bartow County—to implement a public information campaign to help our community use water wisely.
Below are things you CAN do to help!
• Regularly check for and repair leaks inside and outside your home.
• Turn off the tap while shaving, brushing your teeth, or washing your face or food.
• Water your landscape only when necessary, making sure sprinklers water plants—not sidewalks or streets.
As a reminder, under a Drought Response Level 1, general landscape watering may be done
between 4pm and 10 am each day, and the following activities may be done at any time of day:
• Irrigation of personal food gardens may be done at any time of day.
• Irrigation of new and replanted plant, seed, or turf may be done at any time of day for 30
days after installation.
• Drip irrigation or irrigation using soaker hoses may be done at any time of day; and
• Hand watering with a hose with automatic cutoff or handheld container may be done at any
time of day.
Bartow County encourages all residents, businesses, and visitors to help protect our local water resources. Every small effort makes a big impact.
